Shipping policy

Shipping policy
Chaos Cotton Company
Last updated: October 6, 2026

We don't keep shirts in stock. Each one is printed after you order it, then shipped by our print partner. We do not ship from a local warehouse.

Production
Production usually takes 2 to 5 business days after the order is placed. Busy periods, a print-partner delay, or an issue with the artwork can add time. You will get a shipping confirmation with tracking when the package leaves the printer. Weekends and U.S. holidays are not business days.

Shipping
U.S. orders usually arrive 3 to 7 business days after they ship. That is an estimate, not a guaranteed delivery date. The carrier and the service level depend on the print partner for that shirt. Tracking is included.

We currently focus on U.S. orders. If checkout offers another country, delivery can take longer and may be subject to customs. Any customs duty or import tax is the buyer's responsibility.

Addresses
The address you enter at checkout is the address we ship to. We cannot change it after the order goes into production. A package returned for a wrong or incomplete address can be reshipped only at the customer's cost, if the print partner can still do it.

Lost or delayed packages
A U.S. order that has not been delivered within 30 days of shipment can be reported as lost. Email chaoscottoncompany26@gmail.com within 7 days after that window, with your order number. Check the address on the order and with your local post office first. If the claim is approved, we send a replacement or refund the item.

A shirt that arrives damaged, misprinted, or incorrect is covered by our return and refund policy. Email us within 30 days of the delivery date with photos. You do not need to mail the shirt back.

Costs
Shipping is calculated at checkout and shown before you pay. We do not add a handling fee after the order is placed.

Contact
Chaos Cotton Company
chaoscottoncompany26@gmail.com