Refund policy

Return and refund policy
Chaos Cotton Company
Last updated: October 6, 2026

We have a 30-day issue window, which means you have 30 days after delivery to report a problem. Every shirt is printed only after you order it, so we cannot accept a return for a change of mind, a wrong size, or a wrong color.

Damages and issues
Inspect the shirt when it arrives and email chaoscottoncompany26@gmail.com within 30 days of the delivery date if:
- the shirt is damaged
- the print is defective, the wrong design, or badly misaligned
- you received the wrong item
- the package is lost in transit

Include your order number and a clear photo of the whole shirt plus a close-up of the problem. You do not need to mail a damaged shirt back. There is no return address for these claims.

A print that sits within about half an inch of the intended placement is normal for this print method and is not a defect.

A U.S. order that has not been delivered within 30 days of shipment can be reported as lost. Report it within 7 days after that window. Check the shipping address and with the local post office first.

If the claim is approved, we will send a replacement or refund the item to the original payment method. Replacements are printed fresh and take the normal production and shipping time. Refunds are issued after we confirm the issue with our print partner, usually within 5 business days of approval. Your bank may take additional time to post it. If more than 15 business days have passed since we approved a refund, email chaoscottoncompany26@gmail.com.

Exceptions / non-returnable items
These shirts are made to order. We do not accept returns for:
- change of mind
- wrong size or wrong color ordered by the customer
- a shirt that was washed, worn, or altered
- an order shipped to an address the customer entered incorrectly

We also do not accept returns on gift cards.

Cancellations
Email chaoscottoncompany26@gmail.com as soon as you order if you need to cancel. We can refund an order only before it goes into production. Once printing has started, it cannot be canceled.

Exchanges
We cannot exchange a made-to-order shirt for a different size or color. If you need a different size, place a new order. We will still replace a shirt that arrives damaged, defective, or incorrect.

European Union
If an order is shipped into the European Union, nothing in this policy limits rights that the law does not allow us to limit. Made-to-order goods may be exempt from the 14-day cooling-off period. Email chaoscottoncompany26@gmail.com before sending anything back.

Contact
Chaos Cotton Company
chaoscottoncompany26@gmail.com